FAQ

Welcome to Skillz Domain, here you will find commonly asked questions by our customers. Use this section to find instant help for top issues and common problems. Find answers to common questions like “What is the System Requirements for my course?” etc

 

How do i make payment for a course?

 

There are many methods to pay. Speak to one of our course experts who can find a method of payment to suit you.

 

 

How can i get more information?

 

Click the “contact us” button on the relevant course page and ask us any questions you have regarding the course, one of our dedicated training experts will be in touch with you within 48 hours. You can also call +234-8171991403 or email: info@skillzdomain.com for more information.

 

Are exams included?

 

If exams are relevant to the course you are taking, you will be able to see if the examination fees are included in the “Exam Included” window on the right-hand side of the respective course information page.

 

How long does a course take?

 

Many factors can dictate how long a course will take, from the speed at which the student takes in the information to how much course material there is. If you have any questions about how long a course takes on average, speak to one of our course experts who can advise you accordingly.

 

 

Are the courses Accredited?

 

Different courses will carry different accreditations. If you would like to know if a course is accredited or not, you can speak to one of our course experts.

 

 

How is the course done?

 

All our courses are done online in an e-Learning format.

 

How long do I have to complete a course?

 

Course access varies depending on which course you want to take. This information can be found in the first window of information on the right-hand side of the course information page.

 

 

COURSE LOGIN ISSUES

 

Apple Safari Users

 

Select Safari settings > Preferences.

Click on Privacy at the top of the window.

Go to the Block cookies and option select > Never.

 

 

TERMS AND CONDITIONS

 

This Agreement was last modified on June 01, 2017

 

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.skillzdomain.com (“the Site”) operated by Good Worths Partners limited (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.skillzdomain.com

 

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

 

The Site and its original content, features and functionality are owned by Skillzdomain and its Principals and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

 

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you.

 

All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

 

By clicking the ‘Accept’ button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) & or by speaking to an Skillz Domain/GWPL representative you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

 

Our Site may contain links to third-party sites that are not owned or controlled by Skillz Domain/GWPL.

Skillz Domain/GWPL has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

 

This Agreement (and any futher rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of united kingdom, without giving effect to any principles of conflicts of law.

 

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

 

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

 

If you have any questions about this Agreement, please contact us.

 

Skillzdomain is powered by

Good Worths Partners Limited (GWPL)

165 Fleet Farms Drive

By Wichtech Roofing

P.O.Box 102

Kuje, Abuja

Nigeria

 

User ID Password you registered for Skillz Domain you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password.

 

You must not allow anyone else to use your user name and password.

 

You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure.

 

We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.

 

We will provide you with access to your course once you have enrolled and completed payment. You will need to log on using your user name and password to use the course.

 

Privacy and data protection is as described in the Skillz Domain Privacy & Data Protection statement

 

We endeavour to provide you with your chosen training and any supporting materials such as software, peripherals or text book to arrive within 5 working days or placing an order with a maximum of 28 days from the dispatch date, Skillz Domain/GWPL will not accept any claim from the delay of such materials due to circumstances beyond its control until the 28 day period has expired, at which point at the absolute discretion of e-Careers will compensation be considered up to a maximum of the course cost.

 

Copyright the materials on this Website are protected by our and by third party copyright and other intellectual property rights as described in the Skillz Domain/GWPL Copyright statement

 

Skillz Domain/GWPL refund policy is as described and is available to view by the following  Refund Policy

 

 

SERVER & COURSE IMPROVEMENTS

 

To us continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course. Please be assured that this time will be kept to a minimum and is in the interest of our learners. Skillz Domain/GWPL strive constantly to supply our students with the latest, up to date courses that are in demand today.

 

However, as we supply over 2,000 training courses in the world’s fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional Interactive training course that will meet our high standards.

 

A course becoming ‘out of date’ can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of Skillz Domain/GWPL and so Skillz Domain/GWPL cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes.

 

A portion of Skillz Domain/GWPL courses are supplied by third parties.While Skillz Domain/GWPL cannot guarantee that third party companies will always remain solvent, we carefully scrutinise our suppliers before adding their courses to our catalogues.Should a third party supplier cease to offer courses for any reason, Skillz Domain/GWPL will use their best endeavours to replace our students courses on a like for like basis free of charge.

 

 

EXAMS & CERTIFICATES

 

Exam Vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and is set from the date of purchase. Please refer to website before making a purchase. 12 months after original initial booking date.

 

Course completion certificates are e-mailed on request on attainment of a 70% pass mark at a nominal cost of 10,000 Naira.

 

 

SECURITY AND CREDIT CARDS

 

Skillz Domain/GWPL uses the same level of security that financial institutions use to guard your personal data.Credit card numbers are not stored on the Skillz Domain/GWPL system. You may update or change your other billing information at any time.For security reasons, we will never re-display entire credit card numbers in readable form and all credit card transactions will be handled by our secure server.

 

We do not offer non-secure transactions We use only the secure methods to process payments via card and constantly monitor the performance of this process. Each time you make a card transaction you will be sent confirmation of your payment via email.

 

 

COMPLAINT RESOLUTION

 

Customer complaints are handled by our Customer Services Department, which is empowered to handle and resolve customer complaints.

 

In the event you are still dissatisfied, the case will be referred to the Customer Services management, at this point final and absolute decision will be made to address your complaint.

 

 

VOUCHER CUSTOMERS

 

External vouchers have a set limited redemption date (agreed with the voucher supplier and Skillz Domain/GWPL). These vouchers, once expired have no value to Skillz Domain/GWPL. Should you hold an expired voucher, please talk to us and we will try and help. If we cannot help, we would advise you to speak to the external source that has provided you with this voucher originally.

 

We do not add any extra charges for training and any voucher purchase is inclusive of all VAT & Nigerian taxes (unless stated otherwise). External exams are at extra cost to student as they are a chargeable event outside Skillz Domain/GWPL and so their costs are beyond our control.

Any alterations or changes to Vouchers/Training purchased (including editing start date) will charged at N10,000 for administration This fee is fixed and inclusive of all taxes.

 

By agreement upon purchase you will be issued with a voucher and instructions to redeem this voucher to obtain access to your course.

Your voucher will have an expiry date and once passed will be null and void. Once you have redeemed you will be notified of the set up process and emailed with a login and password.

 

 

 

 

 

 

 

 

 

 

 

Voucher Redemption, Course Access & Exam Questions   

REDEMPTION HELP:

 

It takes often up to 3 days for us to receive the latest list of purchased vouchers, so if you have just bought your voucher and are getting an error, it is probable that we have not yet received. Please retry to redeem a day or two later.

 

When redeeming please ensure that you use the FULL redemption link supplied by your voucher company. The redemption link should be within the e-mail sent to you from the company from which you have purchased your voucher.

 

Please use Internet Explorer to redeem, some browsers may not allow redemption.

 

 

COURSE ACCESS:

 

Your course will appear in your account at pm GMT on your chosen start date, not before or on weekends.

 

Once you log in to your personal account (set up when you first registered your voucher).

 

To access the actual course, your username is: your e-mail address. The password will be magic.

 

We advise using Internet Explorer when training, enabling cookies and allowing pop ups. See these sections in our FAQ pages.

 

 

EXAMS:

 

Unless specifically advertised, exams are not included in any of our voucher offers. Exams are optional in all cases, but if you wish to take official exams in various subjects, you will find that they all offer testing at your local testing centre (at your own country). Exams typically cost between £80 to £120 each and are globally recognised. Our courses offer course completion certificates and e-Careers certified certificates can also be supplied for £10.

 

www.certiport.com for all Microsoft Office exams

 

www.prometric.com for all Microsoft Technical, Certified Webmaster and Comptia exams

 

www.vue.com  for all Cisco, Web, oracle and other IT exams

 

We would also advise you to check spam and junk files just in case our e-mails are getting stopped by your filters.

 

Courseware Issues

 

 

GOOGLE CHROME

 

To manually allow pop-ups from a site, follow the steps below:

 

Click the Chrome menu  on the browser toolbar.

Select Settings.

Click Show advanced settings.

in the “Privacy” section, click the Content settings button.

Scroll half way down the page to the “Pop-ups” section, click allow all sites to show pop ups and then done.

 

MOZILLA FIREFOX

 

Go to the Tools menu and click on “Options”. If you cannot find tools press the ALT key on your keyboard.

Click on “Content”

To disable all popups:

Uncheck the “Block pop-up windows” box.

To disable pop-ups on just one site:

Click on “Exceptions”.

Enter the URL of the site for which you would like to allow popups

Close the window

Click “Ok”.

 

APPLE SAFARI

 

Users select Edit > Preferences.

Click on Security at the top of the window.

Please ensure ‘Block Pop Up Windows’is un-checked.

Then close the Preferences box.

 

INTERNET EXPLORER

 

To turn Pop-up Blocker on or off, follow these steps:

 

Open Internet Explorer, and then click on the Tools menu (if you cannot find tools press the ALT key on your keyboard) Click on Internet Options to open the Internet Properties dialog box.

Click the Privacy tab, and then do either of the following:

Click to select Block pop-upsto turn Pop-up Blocker on.

Click to clear Block pop-ups to turn Pop-up Blocker off.

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